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Auction services from live customer and product knowledge specialists are available by phone to provide assistance when you need it.
Product valuation
Product knowledge specialists are on-call to assist you in obtaining accurate product valuations or other assistance you may need.
Questions from potential buyers
Our customer service representatives will monitor product and policy questions from potential eBay® buyers. We will answer all policy questions and work with your store to answer product oriented questions. Responding to bidder questions quickly enhances the bidder's experience and increases the demand for your listed products.
Auction monitoring
After the auction is listed, our customer service representatives will review your auction listings to ensure that descriptions are clear and accurate. If modifications are recommended, we contact the store.
Automatic emails
The system automatically generates and sends email to the sellers and buyers at every point of the transaction, including when the auction is posted and ends. This automated communication ensures that the seller is informed throughout the process in a manner that maintains low administrative costs.
Product returns processing
Product returns can be manually intensive and expensive to process. ztradingindustries’™ customer service department will assist the store in approving and processing qualified returns.
Negative feedback removal
ztradingindustries™ is proud that our overall positive feedback rating on eBay® exceeds 98%, and we are committed to maintaining a high feedback rating to give bidders confidence when considering bidding on a ztradingpost™ item. Any negative feedback given by buyers on eBay® is actively evaluated and managed.
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