Here are the most frequently asked
questions for the ztradingpost™ service. If you still don’t find what you are looking for, email us at
customerservice@ztradingpost.com
and we’ll be happy to assist you.
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How does the program work?
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What experience does ztradingpost have selling
pre-owned merchandise on eBay?
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What does it cost?
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What is the advantage of the Premium Plan?
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Can I bring in anything to sell?
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How many items can I bring in at one time to sell?
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Do you take actual pictures of my item?
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Can I check on the bidding of my item?
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How will I know my item sells?
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If my item sells how much will I make?
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What is the time frame before I get paid if my item sells?
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Do customers come into the store to get paid?
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If my item doesn’t sell can I list it again?
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What happens if the person who buys my item wants to return it?
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How long do customers have to pick up items that don’t sell?
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How can I contact a Corporate Sales Representative?
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How does the program work?
The customer brings in an item. The store, utilizing ztradingindustries' software
zdrop™, quickly derives an appraisal of the item to be provided to the
customer. The zdrop™ software then posts the item for sale on eBay’s web site
and manages the auction. When the auction ends in a successful sale, zdrop™
collects payment on its web site and the store ships the item to the winning
bidder. Finally, a check is sent to the customer and the store is credited the selling
fee and commission. The entire process takes about 30 days.
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What experience does ztradingpost have selling pre-owned merchandise on eBay?
ztradingpost™ attained eBay’s highest level of sales and customer service status,
Titanium Power Seller, and is one of the largest sellers on eBay.
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What does it cost?
There are two service level plans – "Basic" and "Premium". The Basic Plan
requires a deposit of $4.99, allows for a 7-day auction and starts the bidding
at $1. The deposit is refunded back to the customer as a credit against the
sales commission if the item sells.
The Premium Plan requires a deposit of $9.99, allows for a 10-day auction and
allows you to set an "auction reserve value" (the minimum amount you’ll accept
to sell your item). As in the Basic Plan, this deposit is refunded back to the
customer as a credit against the sales commission if the item sells. Sales
commissions vary based on the sales price of your item but are approximately
33% before eBay’s commission.
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What is the advantage of the Premium Plan?
The Premium Plan allows your auction to be posted 10 days instead of 7. This
allows more time for people to see your item. You can set a Starting Bid amount
so the item does not sell for less than what you expected. The cost of this
plan is $9.99. The deposit is refunded back to the customer as a credit against
the sales commission if the item sells.
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Can I bring in anything to sell?
All items must be valued at least $30, and be allowed to be sold on eBay. Check
our www.ztradingpost.com/zDrop/whatSells
for a complete listing of recommended items to sell.
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How many items can I bring in at one time to sell?
There is no limit.
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Do you take actual pictures of my item?
If there is not an exact model picture in the zdrop™ database to match up to
your item, we will take pictures.
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Can I check on the bidding of my item?
This requires a computer and an e-mail address. When your item is posted,
ztradingindustries will email you an Internet "link" to your auction at eBay’s website.
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How will I know my item sells?
This requires a computer and email address. You will receive an email from
ztradingindustries notifying you that there was a winning bidder for your item. If you
don’t have a computer you will be notified by telephone.
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If my item sells how much will I make?
It is similar to a consignment - you will get approximately 70% of the auction
selling price.
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What is the time frame before I get paid if my item sells?
It usually takes about 30 days from the time an item is posted on eBay to the
time the seller receives a check.
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Do customer’s come into the store to get paid?
No. Checks are mailed to the customers by ztradingindustries.
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If my item doesn’t sell can I list it again?
You can, but usually if it did not sell the first time it will not generate a
sale the second time.
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What happens if the person who buys my item wants to return it?
The buyer can return the item only if it was not described properly on the eBay
website. The buyer has 10 days after the item is paid for to return it. If the
item is returned, you can relist it for sale or reclaim it.
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How long do customers have to pick up items that don’t sell?
Customers are notified via email from ztrading that their item did not sell.
Customers have 15 days to pick up the item or it will be donated to charity.
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How can I contact a Corporate Sales Representative?
ztradingindustries' Corporate Sales Represenatives can be reached at
702.220.3299 ext.108, Monday through Friday from 8am to 5pm PST. Also, please feel free to contact us via e-mail at
corpsales@ztradingpost.com or fill out a form to request more product
specific information about joining our
network.
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